Frequently Asked Questions
Everything you need to know about baking, decorating, and your order.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Once shipped, standard delivery typically takes 3-5 business days depending on your location.
Do you offer international shipping?
Yes, we ship our baking supplies and cake decorating tools worldwide. International shipping rates and delivery times are calculated at checkout.
What is your return policy for food-grade items?
For safety and hygiene reasons, we cannot accept returns on edible products like sprinkles, food coloring, or fondant. However, tools and bakeware can be returned within 30 days if unused.
Can I change or cancel my order after it has been placed?
We aim to process orders quickly. If you need to make a change, please contact our support team within 2 hours of placing your order.
Are your sprinkles and decorations gluten-free?
Many of our products are gluten-free, but they are processed in a facility that also handles wheat, dairy, and nuts. Please check individual product descriptions for specific allergen information.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.